FAQ

HOW LONG WILL MY ITEM TAKE TO SHIP?

Processing times are between 1-3 days for most items. Most items are individually hand made by me and they are made to order. This allows me just enough time to make your order. After your item(s) have shipped, you will receive a tracking number. Smaller items are not sent tracked due to the delivery cost being higher than the product itself so you won’t have tracking unless you upgrade your shipping method or have other items in your order. All orders are shipped through Royal Mail, please contact Royal Mail with inquiries regarding your order status and location after it has been shipped. Thank you so much for your order and your patience in receiving your handmade items!

CAN I RETURN/EXCHANGE MY ITEM(S)?

I accept returns for non custom items. Custom items that are non returnable include: phone cases, sweatshirts, custom keyrings. Please reach out either through the contact form or by emailing cyberchickshop@gmail.com to return your item.

CAN I CANCEL MY ORDER?

You may cancel an order within 24 hours of purchase, as long as it has not shipped. After the 24 hour period has passed, we will no longer be able to cancel your order. If you order has already shipped, we will no longer be able to cancel your order, even if it is within the 24 hour window. Please reach out as soon as possible for an order cancellation either through the contact form or by emailing cyberchickshop@gmail.com.  

WHAT DO I DO IF MY ITEM(S) ARRIVE DAMAGED?

If your item(s) arrived damaged, please reach out to me either through the contacr form or by emailing cyberchickshop@gmail.com Please provide your order number, a description of the damage, and pictures of the damaged item(s).